What is A-to-Z Claims?

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And in what condition buyer available to apply for A-to-Z Claims?

1 Answers

A-to-Z, known as "Amazon A-to-Z Guarantee," is a commitment made by Amazon to provide protection to consumers. When consumers purchase items sold and fulfilled by third-party sellers, Amazon ensures their satisfaction through the A-to-Z Guarantee. If buyers are dissatisfied with the purchased products or services, they can initiate an A-to-Z claim to safeguard their interests.

Conditions for buyer to apply for A-to-Z Claims:
1.The buyer has attempted to contact the seller through "Contact Seller" in "My Account."
2.The seller has not responded within 2 business days.
3.The buyer's request meets the criteria for filing a claim under Amazon's Marketplace Transaction Protection.